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Privacy Statement

Information about our organization and Web site

Modern information and communication technologies play a fundamental role in the activities of an organization like Kaiser Federal Bank. We are based in the USA. Our principal activity is Banking.

Our privacy policy covers Kaiser Federal Bank and its Web sites:

 

Organization Name: Kaiser Federal Bank
Address: PO Box 6107
City, Zip: Covina , 91722
State: CA
Country: USA
President: Kay Hoveland
Web Sites(s): http://www.kaiserfederal.com


Providing Visitors with Anonymous Access
You can access our Web sites home page and browse our sites without disclosing your personal data. We respect your financial privacy and comply with laws and regulations designed to secure that privacy. Your relationship with us is important, and we want you to understand our policies and practices about handling information. We will keep confidential any information about you, but may share information about you with business partners as described below in order to provide better service. "Information" means nonpublic, personal financial information.

 

The services and links of our Web sites
Our Web sites do not enable our visitors to communicate with other visitors or to post information to be accessed by others. Many of our partners have pages that look and navigate like our site. We will notify you via a one-time pop up window to let you know that you are leaving our site and our privacy policy practices. We strive to protect your information and suggest that you read the privacy policies of the site to which you are redirected BEFORE supplying any personal information. We will not pass any information to these sites in accordance with our privacy policy without your express consent.

 

Automatic Collection of Information
We automatically log personal data by means such as programming or we link information automatically logged by such means with personal data about specific individuals. We do so for the following purposes:

  • Customer administration
  • Marketing
  • Online Banking
  • Online Bill Paying

We do use cookies to store personal data but we do not link non-personal information stored in cookies with personal data about specific individuals. We do not gather user specific information details from your computer Internet software or save data about you and your computer, when you visit our public web site at www.kaiserfederal.com, other than what is needed to authenticate consumer access to our home banking products. Our site uses browser cookies only after you have logged into our home banking products, and then only to keep track of your transaction status or menu positions. We do not store cookies on your computer after you have logged out of our home banking products, except by your request. More information on cookies can be found at http://home.netscape.com/legal_notices/cookies.html.

 

Data Collection and Purpose Specification
We collect the personal data that you may volunteer while using our services. We may routinely collect or retain information that includes your: (1) name, address, telephone number, social security number, annual income, current and past employers; (2) answers to questions on deposit and loan applications; and (3) deposit and loan balances, overdraft history and payment history with us.

We may also collect information about you from other sources, such as public records or bodies, or private organizations. We collect information from consumer reporting agencies regarding credit and checking account histories. To better serve you, we also may retain information about the types of products and services that you purchase from us to learn about your financial needs and interests. We may share this information with others to the extent permitted by law and in accordance with our information sharing policies and practices listed below.

We do not collect or use personal data for any purpose other than that indicated in the table below.

If we wish to use your personal data for new purposes, we offer you the means to consent to those new purposes:

  • by indicating in a box at the point on the site where personal data is collected
  • by sending an email ( info@kffg.com )
  • by sending postal mail to this address ( PO Box 6107, Covina, CA 91722 )
  • by calling this telephone number ( 1 800 524 CASH )

 

Children's Privacy
We do not knowingly collect personal data from children.

We take specific steps to protect the privacy of children by:

  • making reasonable efforts to ensure that a parent has authorized the collection of the child's personal data
  • giving parents the option to consent to the collection and use of the child's personal data for our internal use

 

Disclosure and Visitor Choice
Information that we have about you is available to our employees and agents on a "need to know" basis so they can do their jobs. We prohibit our employees and agents from giving information about you to anyone in a manner that would violate any applicable law or our privacy policy. We do not provide information about you to anyone without first verifying who they are and whether they may have legal access to the information. We train our employees to protect information we have about you. We also have a disaster preparedness program to secure this information in case of natural disasters, hazards or threats. Our security and confidentiality procedures are routinely tested to make sure they work.

Where we disclose your personal data for purposes which are different from those indicated in the table mentioned above, we offer you the opportunity to consent to disclosure.

You may opt-out of: (1) our sharing of "other information" about you with our affiliates under the federal Fair Credit Reporting Act; and (2) our sharing of information about you with non-agent, nonaffiliated companies and persons. You may opt-out of all or some of this information sharing at any time. You may opt out by calling us toll-free at 1-800-524-CASH, Monday through Friday, 7:00 am to 7:00 pm, PST. It is important to note that transactional and experiential information (such as account transactions, balances and payment history) with a customer can be shared among affiliates and others permitted by federal law. Please allow us a reasonable amount of time to process your request. To revoke your opt out, call us at the number and the times indicated above. Should you choose to Opt-out of information sharing you may not receive loan and saving promotional information.

 

Confidentiality / Security
Our site has security measures in place to protect against loss, misuse and alteration of the information under our control. You may review your customer record on our Web site through a secure session and change certain information. Changes to certain information, such as date of birth and other information used to verify identity, need to be made in writing. Account information is encrypted to prevent other parties from accessing your data, and to ensure that you receive the data intact. Our web site contains links to other web sites. Kaiser Federal Bank is not responsible for the privacy practices or the content of other such sites. Should you feel that there has been a breach to the security of this site, please contact us immediately at (800) 524-CASH.

For transactions at this site, with respect to privacy, should you, our customer, require follow up or response to your questions or complaints, you may contact us by email with your Privacy Questions. If your follow up or your complaint is not handled to your satisfaction, then you should contact the Office of Thrift Supervision who handles consumer complaints for e-commerce for Kaiser Federal Bank. They can be reached at www.ots.treas.gov.

We give you the option of using a secure transmission method to send us the following types of personal data:

  • primary personal data (such as name and contact details)
  • other personal and profiling data (such as physical description, leisure activities)
  • identifiers (such as credit card details, Web site password)
  • specific personal data (such as racial or ethnic origin, religious beliefs, medical data)

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:

  • unauthorized access
  • improper use or disclosure
  • unauthorized modification
  • unlawful destruction or accidental loss

 

All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data. We will not disclose your account number or access code for a credit card account, deposit account or transaction account to a nonaffiliated third party in order for them to sell you products or services. We may give your account number to consumer reporting agencies because we are allowed or are required to do so by law.

We may share information about you with certain nonaffiliated companies that are our agents. We do this to provide convenient access to products or services, or because these companies help us perform necessary business functions or services. This sharing is permitted by law. Such agents are required to keep confidential any information about you that we give them.

We may share information about you with non-agent, nonaffiliated companies and persons that are not owned or controlled by us. We do this so you can have convenient access to other products and services.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

 

Access to the personal data we may hold about you
You can ask us, by:

  • sending an email ( info@kffg.com )
  • sending postal mail to this address ( PO Box 6107, Covina, CA 91722 )
  • calling this telephone number ( 1 800 524 CASH )

 

If you want information as to whether we are keeping personal data about you.

Upon request, which you can indicate by:

  • sending an email ( info@kffg.com )
  • sending postal mail to this address ( PO Box 6107, Covina, CA 91722 )
  • calling this telephone number ( 1 800 524 CASH )

 

We will provide you with a readable copy of the personal data which we keep about you, within a week - although we may first require proof of your identity. We will provide the information without any charge.

We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:

  • rectified or amended
  • completed

 

We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal.

We do, however, allow you to challenge our decision to refuse to provide you with a copy of your personal data. When you end your customer relationship with us, or when we end our customer relationship with you, we will treat the information we have about you as if you were still our customer.

 

Privacy Compliance
Our privacy statement has been generated through the use of the OECD Privacy Policy Statement Generator available at http://cs3-hq.oecd.org/scripts/pwv3/pwhome.htm. The Generator, which has been endorsed by the OECD's 29 Member countries, aims to offer guidance on compliance with the Guidelines and to help organizations develop privacy policies and statements for display on their web sites. The OECD Privacy Guidelines represent an international consensus on how best to balance effective privacy protection with the free flow of personal data. Openness is a key principle of the Guidelines, which are flexible and allow for various means of compliance.

Our privacy policy is compliant with the following instrument: WebTrust, USA

It is also compliant with the following global or regional regulatory, or self-regulatory instrument: VeriSign Secure Site, USA

In order to demonstrate that our privacy policy accords with the above privacy instruments, we are:

  • voluntarily committed to a Third Party Organization certification
  • subject to a Government Agency supervision

 

Third Party Organization certification

Designation of the organization VeriSign, Inc.
URL https://digitalid.verisign.com/as2/53c592c8da5f09a19354d705427f32f6
Address Mountain View, California
Country USA

 

Government Agency supervision

Designation of the agency Office of Thrift Supervision
URL http://www.ots.treas.gov/
Address 1700 G. Street, NW, Washington, DC 20552
Country USA

 

Privacy Support
If you have an inquiry or concern about our privacy policy, please contact:

Name/designation : Jeanne Thompson
Department : Chief Operating Officer
Address : PO Box 6107, Covina, CA 91722
Phone Number : 1 800 524 CASH
Fax Number : 1 626 858 5745
Email address : j.thompson@kffg.com


If you are not satisfied with our response to your concern:

  • you may wish to contact Kay Hoveland ( k.hoveland@kffg.com )

 

TABLE of personal data collected
and purposes for which they are used Primary personal data/Business information

x

volunteered by each visitor

x

collected from public records or bodies

x

collected from private organizations

Primary personal data

Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Name

-

-

x

x

-

Gender

-

-

x

x

-

Address

-

-

x

x

-

E-mail address

-

-

x

x

-

Phone/Fax number

-

-

x

x

-

other (describe)

-

-

-

-

-



Business Information

Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Employer/organization

-

-

x

x

-

Job title

-

-

x

x

-

Address

-

-

x

x

-

E-mail address

-

-

x

x

-

Phone/Fax number

-

-

x

x

-

other (describe)

-

-

-

-

-

 

Other personal details and profiling data

x

volunteered by each visitor

x

collected from public records or bodies

x

collected from private organizations

Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Personal details

-

-

x

x

-

Physical description

-

-

-

-

-

Family characteristics

-

-

x

x

-

Education and skills

-

-

x

x

-

Life style or personal tastes

-

-

-

-

-

Financial resources

-

-

x

x

-

other (describe)

-

-

-

-

-

 

Identifiers

x

volunteered by each visitor

x

collected from public records or bodies

-

collected from private organizations

Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
On-line identifiers

-

-

x

-

-

Financial identifiers

-

-

x

-

-

identifiers assigned by Public bodies

-

-

x

-

-

Biometrics identifiers

-

-

-

-

-

other (describe)

-

-

-

-

-

 

Specific Data

x

volunteered by each visitor

x

collected from public records or bodies

-

collected from private organizations

Technical administration of the Web site Research & development Customer Administration Marketing Trading in personal data
Racial or ethnic origin

-

-

x

x

-

Political opinions

-

-

-

-

-

Religious or philosophical beliefs

-

-

-

-

-

Trade union membership

-

-

-

-

-

Health/Medical data

-

-

-

-

-

Sex life

-

-

-

-

-

Police/Justice data such as civil/criminal actions brought by or against the visitor

-

-

x

x

-

other (describe)

-

-

-

-

-




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